We want you and your child to love your WILDFOLK companion. Please read this policy carefully before ordering, as placing an order constitutes your agreement to these terms.
1. Shipping
Orders are typically processed within 1–3 business days. Shipping times and costs are estimates only and are not guaranteed; WILDFOLK is not responsible for carrier delays, customs delays, or delivery issues once a package has been handed to the carrier. Title and risk of loss for all products pass to you upon our delivery of the item to the shipping carrier. Free shipping, where offered, applies only to standard shipping within the qualifying order threshold and region, and excludes expedited or international service unless stated otherwise.
2. Return Window
We accept returns of eligible items within 14 calendar days of the delivery date shown in the carrier's tracking information. Return requests submitted after 14 days will not be accepted, and no exceptions will be made absent a defect covered under Section 6 below.
3. Condition Requirements
To be eligible for a return, an item must be:
- Unused, unwashed, and in the same condition you received it;
- Free of odors, stains, pet hair, and signs of play or wear;
- Returned with all original tags, character cards, and packaging intact.
Items that do not meet these requirements will not be eligible for a refund and, at our discretion, may be shipped back to you at your expense or discarded.
4. Non-Returnable Items
The following are final sale and not eligible for return or refund:
- Items marked "Final Sale," "Clearance," or purchased at a discount of 40% or more;
- Gift cards;
- Items returned more than 14 days after delivery;
- Items that show signs of use, damage not present at delivery, or missing components.
5. How to Start a Return
Contact us at returns@wildfolk.example with your order number before sending anything back. Returns sent without prior authorization may be refused or subject to additional processing delay. Once your return is authorized and received, we will inspect the item(s) before approving a refund.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. Claims submitted after 48 hours may be declined at our discretion. Approved claims will be remedied by replacement, store credit, or refund, at WILDFOLK's sole discretion.
7. Return Shipping Costs & Restocking Fee
| Reason for return | Return shipping | Restocking fee |
|---|---|---|
| Change of mind / no longer wanted | Paid by customer | 15% of item price |
| Defective, damaged, or incorrect item (verified) | Paid by WILDFOLK | Waived |
WILDFOLK is not responsible for return packages lost or damaged in transit; we recommend using a trackable, insured shipping method. Original shipping charges are non-refundable except where the return is due to our error.
8. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method, less any applicable restocking fee and non-refundable shipping charges, and may take 5–10 business days to appear on your statement depending on your bank or card issuer. WILDFOLK reserves the right to issue store credit in lieu of a monetary refund at its discretion for returns outside the standard window.
9. Exchanges
We do not offer direct exchanges. If you would like a different character or size, please return the original item under this policy and place a new order.
10. Order Cancellations
Orders may be cancelled for a full refund only if they have not yet shipped. Once an order has shipped, it may not be cancelled and must instead follow the return process above. We reserve the right to cancel any order at our discretion, as described in our Terms of Service.
11. Contact
Questions about this policy can be sent to returns@wildfolk.example.